1) Profile changes (address, e-mail, and phone number)
2) Billing questions
3) Other F.A.Q.
1) PROFILE CHANGES
Q: There has been a change in my address/e-mail/phone number information. What should I do?
A: You can fill out the form provided with your bill and mail it back to us with your payment, e-mail us with the updated information at customercare@pulsetele.com.au or call customer service directly at (02) 8003 6195, M-F 10 a.m. – 10 p.m. and Saturday 10 a.m. – 5 p.m. AEST.
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2) BILLING QUESTIONS
Q: Where is my account number located on my bill?
A: The account # can be found in the upper right-hand corner of your bill.
Q: How do I report a billing concern?
A: You can e-mail us directly at customercare@pulsetele.com.au with your billing concerns or call Customer Service at (02) 8003 6195, M-F 10 a.m. – 10 p.m. and Saturday 10 a.m. – 5 p.m. AEST.
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3) OTHER F.A.Q.
Q: Is there a number I can call with a specific question?
A: Yes, you can call Customer Service at (02) 8003 6195, M-F 10 a.m. – 10 p.m. and Saturday 10 a.m. – 5 p.m. AEST.
Q: What is “My Account”?
A: “My Account” is an internet-based site that allows you to do the following:
Check your account balance
Download your statements
View your bills online
Make profile changes
If you are not a registered user yet, click here to register to “My Account”.
Q: How do I report a technical problem?
A: For specific technical issues regarding quality, you can submit a trouble ticket online. Choose “Trouble Tickets” located under Customer Service on our web site and fill out the form provided. If your specific issue is not listed, please e-mail us at customercare@pulsetele.com.au or call Customer Service at (02) 8003 6195, M-F 10 a.m. – 10 p.m. and Saturday 10 a.m. – 5 p.m. AEST.
Q: How can I see the status of my reported concerns?
A: Please call Customer Service at (02) 8003 6195 for details regarding the status of your reported concerns.
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