Pulse Telecom provides world-wide long-distance service in Australia, the United States and Canada at competitive rates. Pulse began with a group of experienced executives from the telecommunications industry who have listened to consumers and see a need that they can fill. With our extensive world-wide network of connections and successful track record of building telephony structures, comprehensive billing platforms and multi-cultural customer care operations from the ground up; we believe that a successful company must be customer-focused. With so many companies to choose from, Pulse leadership wants to create reasons for customers to stay with Pulse based on their individual wants and needs.
We plan to do this by:
Asking our customers what they want.
Pulse believes that different people want different things and we work to find out what is most important to each individual.
- Sales and Customer Service agents are trained to ask and act on what telecom needs are most important for each customer.
- On-line and mail-out surveys are conducted on a scheduled basis
- Our customers are rewarded for their feedback.
Offering a comprehensive line of services and products that customers want
- High-quality domestic and international long-distance service
- Wireless service – coming soon
- VoIP (Voice over Internet Protocol) – coming soon
Providing high-quality service and products
- Constant measurement of voice-quality by state-of-the-art software to prevent static or delays
- Highly developed traffic volume management system to stop call interruptions
- Choose to use top-quality call routes as our standard